Lots of Qualifications but what do the levels mean? (Part 2 of 3)

Continuing with our look at qualifications and their respective levels – next up is ITIL.

ITIL Qualification

ITIL has a distinct range of exams. There are Foundation, Intermediate, Managing Across the Lifecycle (MALC), Expert and Master levels. Later in 2015 a Practitioner level is being introduced using the same criteria as other Practitioner levels.

ITIL intermediate levels take modules of ITIL covering lifecycle or capability and examine those, such as Continuous Service Improvement. The MALC level covers the knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. The exams are multiple choice format using a situational context. They are marked using a gradient scoring approach with 5 marks available for the most correct answer, 3 for partially correct, 1 for the least correct and down to 0 for the distractor answer.

The ITIL Expert Qualification level is not examination based, but uses a credits scheme to show that the candidate has knowledge, skills and experience to offer at Expert level. The credits scheme takes account of recognised complementary qualifications in addition to ITIL.

The ITIL Master Qualification Certificate validates the capability of the candidate to apply the principles, methods and techniques from ITIL® in the workplace. To achieve the ITIL Master Qualification the candidate must be able to explain and justify how they selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments. This qualification requires the submission of a Work Package and attendance at interview.

If you’d like to know more about our qualifications or have any questions on which is most suitable for you, feel free to fill out a contact form or call us on +44 (0) 1202 555 733!