ITIL® training courses
ITIL, (an acronym for Information Technology Infrastructure Library), focuses on aligning IT services with the needs of business using a set of detailed practices for IT service management (ITSM). It is used by thousands of organisations globally and a whole ITIL philosophy has developed around the guidance contained within the ITIL books.
ITIL describes processes, procedures, tasks, and checklists which can be applied by an organization for establishing integration with the organization’s strategy, delivering value and maintaining a minimum level of competency. A baseline can be established from which the organisation can plan, implement and measure.
ITIL can also be used to measure improvement and demonstrate compliance.
CUPE’s ITIL courses have been developed by our highly experienced trainers who are also practicing ITIL experts. This ensures that all our courses are taught in an engaging manner backed up by real-life experiences and examples. CUPE’s high standards are also reflected in our choice of training venues ensuring that the training environments are conducive to success.
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