ITIL®  training courses


ITIL, (an acronym for Information Technology Infrastructure Library), focuses on aligning IT services with the needs of business using a set of detailed practices for IT service management (ITSM). It is used by thousands of organisations globally and a whole ITIL philosophy has developed around the guidance contained within the ITIL books.

ITIL describes processes, procedures, tasks, and checklists which can be applied by an organization for establishing integration with the organization’s strategy, delivering value and maintaining a minimum level of competency. A baseline can be established from which the organisation can plan, implement and measure.

ITIL can also be used to measure improvement and demonstrate compliance.

Classroom courses

CUPE’s ITIL courses have been developed by our highly experienced trainers who are also practicing ITIL experts.  This ensures that all our courses are taught in an engaging manner backed up by real-life experiences and examples.  CUPE’s high standards are also reflected in our choice of training venues ensuring that the training environments are conducive to success.

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  • What’s included?
  • Course dates and locations
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Click on the buttons below to select your self-study or exam option.

 Bespoke and In-house


CUPE’s in-house option is the best way to train groups of staff on your premises. The course can be scheduled to fit in with your company’s calendar and is more cost effective than having delegates attend a public course if there are 4 or more delegates. The course can include your own case studies and can be tailored to suit your needs to make them even more relevant to your circumstances. We also offer bulk discounts to organisations who want to use our e-learning packages.

Bespoke and in-house courses:

If you are looking for e-learning for your organisation, please click below:

Alternatively, to see information on our e-learning packages, please use the links below. We also offer corporate discounts on e-Learning.